Customer Success Roundup for the 26th March 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Emily Byford from Animalz walks us through
  • “Creating a Customer Success Journey Map in 6 Steps“.
• Senior Vice President of Customer Success at Swiftly, Maranda Ann Dziekonski looks at
  • “What You Should Measure, But Probably Don’t“.
• Chirag Parmar of WebEngage details
  • “17 Customer Retention Metrics You Need To Track!“.
• Over on the Zendesk blog, Patrick Grieve shares
  • “The Customer Testimonial Playbook: How to Make Customers Your Best Advocates“.
• Customer Experience expert at Groove, Melissa Rosen asks (and answers)
  • “What is an SLA: Definition, Examples, and Tips for Small Businesses“.
• Julie Weill Persofsky and Jacco van der Kooij from Winning by Design share their white paper titled
  • “Customer Success as a Profit Centre“.