Customer Success Roundup for the 26th November 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• The Future of SaaS team dive into
  • “Customer Retention Metrics and How to Action Them“.
• BuiltIn’s Kim Conway channels Spencer Johnson’s self-help parable, Who Moved My Cheese, in
  • “What’s Cheese Got to Do With Customer Success and Sales?“.
• ActiveCampaign’s Brendan Hufford details
  • “7 Modern Strategies to Delight Your Customers“.
• The team at Feedier provide useful guideance on
  • “How to Handle an Unhappy Client“.
• Chef de Projet Digital with Qemotion, Sebastien Baudet, outlines
  • “3 Strategies to Reduce Your Churn Rate With Semantic Analysis“.
• Chief Customer Officer at Eloquent Cloud, Andreas Knoefel, discusses
  • “Outcome-based Segmentation” with The Success League’s Jan Young [Podcast].

UPCOMING EVENTS

• CSN Breakfast / November 30th @ 10 AM CET
  • How to avoid leadership red flags when facing organisation changes? Learn More
• Getting Started with Journey Orchestration / December 1st @ 5 PM CET
  • Dr. Graham Hill – Speaking in the European Customer Experience Organization on ECXO Tea session. Learn More
• PLG Disrupt / December 1st & 2nd
  • Product Led Growth Summit and Career Networking Event. Learn More
• The Practical CSM Framework / December 7th @ 4 PM BST
  • Phase 7: Engagament Evaluation. Learn More
• The Big Unveil: The State of Customer Onboarding 2022 / December 7th @ 10 AM PT
  • Rocketlane with special guest, customer onboarding expert, Donna Weber. Learn More
• Mastering Storytelling for Customer Success / December 7th @ 6 PM CET
  • Customer success professionals learn to use the fine art and subtle science of storytelling to better connect with their audience. Learn More