Customer Success Roundup for the 27th November 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CSM Practice’s Irit Eizips outlines the
  • “CSM Team Performance Metrics That Matter“.
• Over on the Help Scout blog, Sarah Chambers details
  • “How to Improve Customer Loyalty With Customer Effort Score“.
• SaaStr’s Jason Lemkin asks (and answers)
  • “What’s a Good Net Retention Rate in SaaS?“.
• CoLo Consulting’s Tracy Brinkerhoff shares some
  • “Best Practices for Customer Success in 2021“.
• Stunning’s Richard Felix lists
  • “7 Easy Ways to Upgrade Your Customer Experience and Reduce Churn“.
• Writing for Baremetrics, Brent Barnhart looks at
  • “Customer Churn: How to Calculate & Reduce It“.