Customer Success Roundup for the 28th August 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Weave HQ’s Customer Success Director, Kat Fisher looks at
  • “5 Signs of a Customer at Risk and What to Do About It.“.
• Lincoln Murphy of Sixteen Ventures describes
  • “How to Quantify the Impact of Bad-fit Customers“.
• Over on the Zendesk blog, Molly Murphy lists
  • “30 Customer Success Interview Questions You Should Ask Every Candidate“.
• Moritz Dausinger, Founder of Refiner, details
  • “17 Goal-Oriented NPS Follow-Up Emails You Can Use Right Now“.
• Quinconx’s Yadhu AU explains
  • “How To Map Your New Marketing Funnel Stages For The Entire Customer Journey“.
• SaaStr’s Jason Lemkin asks (and answers),
  • “What’s More Important, New Customers or Retention? It’s a Trick Question“.