Customer Success Roundup for the 28th of December 2018

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Jen Burton reflects on her first five months as Head of Customer Success at StyleSeat in
  • “Customer Success 101: Addressing the Fundamentals“.
• Vice President of Customer Success at FreshLime, Ryan Browne discusses the mindset and motivation needed to achieve CS organizational excellence in
  • “Customer Success: Leadership, Organizational Excellence & Employee Motivation“.
• CEO of Receptive, Hannah Chaplin shares a transcript of the talk she gave at SaaS North 2018 entitled
  • “The Customer Is Not Always Right: A Saas North Story“.
• In this recorded webinar from Tri Tuns, Customer Success leaders Jason Noble and Jason Whitehead discuss
  • “What it Means to be Customer Centric” [Video].
• The team at Help Scout compile a list of fantastic customer-centric articles in their roundup post
  • “ICYMI: Our Favorite Reads From 2018“.
• Gail Logan of Kore Transformation chats with Lambert Walsh, SVP Customer Success at DocuSign, about
  • “How to Develop and Nurture Emerging Leaders” [Video].