Customer Success Roundup for the 28th February 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• HostiFi’s Reilly Chase explains
  • “How Firing the Wrong Customers Allowed [Him] to Generate 2.5X Revenue From the Right Ones“.
• Jason Lemkin of SaaStr presents
  • “A Top Customer Success Hack: Driving Up Activation Rates, ASAP“.
• Serial Entrepreneur, Dan Martell outlines his
  • “Top 5 SaaS Metrics to Monitor a Customer’s First Session“.
• Appcues VP of Marketing, Eric Keating acknowledges that
  • “Expansion Revenue and User Retention Are the Keys to Long-Term App Success“.
• Over on the Vero blog, Lenny Johnson provides a primer on
  • “How to Use NPS Emails to Improve the Customer Experience“.
• SVP of Sage People, Kathy Lord discusses
  • “Defining Your Customer Journey From Prospect to Champion” [Video].