Issue 303

Customer Success Roundup for the 28th January 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

On the Nicereply blog, Sarah Chambers explains — “How to Apologize to a Customer for Bad Service + Templates“.

The Userpilot team do a deep dive into— “What Is a Good Churn Rate for SaaS and How to Improve Yours?“.

Chief Business Officer at Glean, Chris O’Neill, outlines some — “Strategies for Upping Your Customer Success Game to Add Value and Drive Growth“.

The Customer Success Collective are compiling an up-to-date list of popular CS technology. You can add your voice via — “Tools of Choice 2022 survey“.

Head of Customer Success at Oaky, Saahil Karkera, looks at — “11 Things to Keep In Mind While Scaling Customer Success“.

The team at Hoffen list — “7 Secret Weapons You Need for Customer Success in 2022“.


Tips to Create a Successful Customer Onboarding Plan / 2nd February @ 8.30AM EST
How to deal with non-responsive customers including strategies to keeping customers accountable/How to plan a kick off call and handover/What a successful onboarding looks like. Learn More

GGR: CS Leadership Office Hours / 3rd February @ 5PM CET
Connect with B2B SaaS leaders who are building and scaling Customer Success. Learn More

CSN Cafe Cambridge, UK / 9th February @ 5.30PM GMT
Marija Skobe-Pilley will share her experience of what makes a successful CSM. Learn More

Digital CSN Cafe – Ireland / 18th February @ 10AM CET
This month we are going to discuss the interesting topic of partnering with Sales. Learn More

CSN Cafe Singapore / 16th February @ 9AM CET
This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa. Learn More

Get Started with Akita

Akita is easy to use, but if you need help, our team is here to make your life easer. That’s why our our customers give us industry-leading satisfaction ratings