Customer Success Roundup for the 28th January 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• On the Nicereply blog, Sarah Chambers explains
  • “How to Apologize to a Customer for Bad Service + Templates“.
• The Userpilot team do a deep dive into
  • “What Is a Good Churn Rate for SaaS and How to Improve Yours?“.
• Chief Business Officer at Glean, Chris O’Neill, outlines some
  • “Strategies for Upping Your Customer Success Game to Add Value and Drive Growth“.
• The Customer Success Collective are compiling an up-to-date list of popular CS technology. You can add your voice via
  • “Tools of Choice 2022 survey“.
• Head of Customer Success at Oaky, Saahil Karkera, looks at
  • “11 Things to Keep In Mind While Scaling Customer Success“.
• The team at Hoffen list
  • “7 Secret Weapons You Need for Customer Success in 2022“.

UPCOMING EVENTS

• Tips to Create a Successful Customer Onboarding Plan / 2nd February @ 8.30 AM EST
• How to deal with non-responsive customers including strategies to keeping customers accountable/How to plan a kick off call and handover/What a successful onboarding looks like. Learn More
• GGR: CS Leadership Office Hours / 3rd February @ 5 PM CET
  • Connect with B2B SaaS leaders who are building and scaling Customer Success. Learn More
• CSN Cafe Cambridge, UK / 9th February @ 5.30 PM GMT
  • Marija Skobe-Pilley will share her experience of what makes a successful CSM. Learn More
• Digital CSN Cafe – Ireland / 18th February @ 10 AM CET
  • This month we are going to discuss the interesting topic of partnering with Sales. Learn More
• CSN Cafe Singapore / 16th February @ 9AM CET
  • This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa. Learn More