Customer Success Roundup for the 28th June 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• ProfitWell‘s Patrick Campbell explains
  • “Total Contract Value: Why It’s Important and How to Calculate It“.
• Over on the ClientSuccess blog, tech writer Sam Makad delves into
  • “6 Customer Retention Strategies That are Here to Stay“.
• Respana‘s Kevin Levine discusses the impact the sales process has on Customer Success in
  • “The Biggest Impact to Customer Loyalty“.
• Writing for GetFeedback, Catherine Heath advises us to
  • “Ask NPS Questions Using a Storytelling Approach“.
• Sean Fanning from OpenView Partners covers
  • “CAC Payback Basics: What It Is, How to Calculate It and Why It Matters“.