Customer Success Roundup for the 28th of September 2018

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Artem Gurnov, Customer Success Manager at Wrike, and Ben Saitz, VP of Worldwide Technical Support at Tableau Software join forces to pen
  • “3 Key Skills of an Effective Customer Success Manager“.
• Customer Success Manager at Hootsuite, Marc Coderre gives an “a day in the life of” account of working at their London office and how his CS team fits into the organization at large in
  • “What Customer Success Looks like at Hootsuite EMEA“.
• Ashley Minogue of Openview Venture Partners interviews Customer Success leader Lynn Tsoflias, discussing
  • “How to Create Successful User Onboarding Experiences” [Podcast].
• If you missed the CS100 conference in Utah last month, fret not! Kristen Hayer of The Success League has jotted down her takeaways
  • “Elevate Customer Success: My Review of CS100“.
• Yasasree Nerayanuri takes a little time out from leading the Customer Success team at Freshdesk to share what she’s learned about customer centricity, ever-shifting customer expectations, and alignment beyond leadership in
  • “One Year in a Customer Success Leadership Role – 3 Key Learnings“.
• Atrium’s Customer Success and Sales Strategy Lead, Karen Rhorer shares her Customer Lifetime Value (CLV) calculator and discusses how to structure Customer Success in
  • “Growth at All Costs is Perilous — This is How to Scale Sales Sustainably“.
• Writing for the Typeform blog, Shonak Patel of Appcues shares how they solicit feedback and asks
  • “Is Your NPS Experience Incomplete?“.