Customer Success Roundup for the 29th March 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Goodlord‘s Jason Noble and Jason Whitehead of Tri Tuns delve into the challenges of
  • “Getting Customer Onboarding Right” [Podcast].
• Mikael Blaisdell of The Customer Success Association discusses whether or not we value Customer Success departments enough in
  • “The Case for Premium Customer Success“.
• The Success League‘s Jeremy Gillespie lists
  • “10 Proven Emails To Increase Customer Lifetime Value“.
• Intercom‘s Kai Forsyth shows us how to turn failure into something positive in
  • “How to learn from churn – designing good user offboarding“.
• Tate knapp walks us through
  • “The Best Way to Stay Close to Your Customers: A Guide to How We Run Chat Duty at Drift“.
• Userlane‘s Marketing Manager, Jennifer Hubauer walks us through
  • “4 Things You Need to Know about Customer Advocacy“.