Customer Success Roundup for the 29th May 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CS consultant, Brooke Goodbary looks at
  • “How Customer Success Teams Should Respond to COVID-19“.
• The Chargify team examines cross-functional collaboration in
  • “Achieving Customer Centricity Across All Organizations“.
• Customer Success Director at Kustomer, Chad Horenfeldt describes
  • “10 Ways a CSM Can Quickly Build Trust With a New Client“.
• PracticalCSM’s Rick Adams believes
  • “The Secret to Customer Value Realization Is High-Quality Preparation“.
• Primary Venture Partners’ Cassie Young investigates
  • “Leveraging NPS to Drive Business Growth“.
• Campaign Monitor’s Customer Experience Programs Manager, Ros Hodgekiss goes in-depth on
  • “How to Use Email to Get Customer Feedback and Grow Your Business“.