Customer Success Roundup for the 29th November 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Customer Success Director at HubSpot, Phil O’Doherty offers advice on
  • “Customer Success Career Paths: How to Scale From Rep to Manager“.
• Shep Hyken interviews Thematic‘s CEO Alyona Medelyan regarding
  • “How to Get the Most Out of Your Customer Feedback” [Podcast].
• Zendesk‘s Jesse Martin describes
  • “How Support Data Influences Customer Experience“.
• Jared Cornell from ProProfs outlines
  • “How to Motivate Your Service Organization for Customer Success“.
• Customer Success consultant and author, Jeanne Bliss walks us through
  • “Years One Through Four: How to Advance and Elevate the CCO Role “.
• Avada Commerce‘s Mina Dao focuses on eCommerce in
  • “Customer Retention 101: How to Get Customers to Come Back to Your Store “.