Issue 326

Customer Success Roundup for the 29th November 2019

Nov. 29th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Customer Success Director at HubSpot, Phil O’Doherty offers advice on “Customer Success Career Paths: How to Scale From Rep to Manager“.

Shep Hyken interviews Thematic‘s CEO Alyona Medelyan regarding “How to Get the Most Out of Your Customer Feedback” [Podcast].

Zendesk‘s Jesse Martin describes “How Support Data Influences Customer Experience“.

Jared Cornell from ProProfs outlines “How to Motivate Your Service Organization for Customer Success“.

Customer Success consultant and author, Jeanne Bliss walks us through “Years One Through Four: How to Advance and Elevate the CCO Role “.

Avada Commerce‘s Mina Dao focuses on eCommerce in “Customer Retention 101: How to Get Customers to Come Back to Your Store “.

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