Issue 326

Customer Success Roundup for the 29th October 2021

Oct. 29th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

The CloudApp team share — “The Client Success Metrics That Will Matter in 2022“.

John Jantsch from Duct Tape Marketing talks with Dan Gingiss from The Experience Maker about — “How to Create Remarkable Experiences for Your Customers” [Podcast].

On the Success League’s blog, Chad Horenfeldt, Head of CS at Kustomer, reveals — “The Real Secret to Scaling Customer Success: Customer Success Operations“.

Consultant at Growth Molecules, Sabina Pons, looks at the importance of Customer Success in — “How to Lead Lasting Transformational Change in SaaS“.

Yikes! The VentureBeat team share a report revealing only — “14% Of Decision-Makers Feel All SaaS Subscriptions Benefit Their Business“.


CSN Masterclass / November 1st @ 10.30AM BST
Coaching Strategies to Accelerate your Career. Learn More

The Practical CSM Network / November 2nd @ 12 Noon ET
Phase 6: Value Realization & Engagement Evaluation. Learn More

CuSP: A Customer Success Community / November 10th @ 5PM CDT
Customer Success in a Virtual World. Learn More

Chief Product Officer Summit / November 11th
Event focusing on the challenges faced by those in product leadership roles. Learn More

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