Customer Success Roundup for the 29th October 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• The CloudApp team shared
  • “The Client Success Metrics That Will Matter in 2022“.
• John Jantsch from Duct Tape Marketing talks with Dan Gingiss from The Experience Maker about
  • “How to Create Remarkable Experiences for Your Customers” [Podcast].
• On the Success League’s blog, Chad Horenfeldt, Head of CS at Kustomer, reveals
  • “The Real Secret to Scaling Customer Success: Customer Success Operations“.
• Consultant at Growth Molecules, Sabina Pons, looks at the importance of Customer Success in
  • “How to Lead Lasting Transformational Change in SaaS“.
• Yikes! The VentureBeat team shared a report revealing only
  • “14% Of Decision-Makers Feel All SaaS Subscriptions Benefit Their Business“.

UPCOMING EVENTS

• CSN Masterclass / November 1st @ 10.30 AM BST
  • Coaching Strategies to Accelerate your Career. Learn More
• The Practical CSM Network / November 2nd @ 12 Noon ET
  • Phase 6: Value Realization & Engagement Evaluation. Learn More
• CuSP: A Customer Success Community / November 10th @ 5 PM CDT
  • Customer Success in a Virtual World. Learn More
• Chief Product Officer Summit / November 11th
  • An event focusing on the challenges faced by those in product leadership roles. Learn More