Issue 326

Customer Success Roundup for the 29th October 2021

katerina1
Oct. 29th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

The CloudApp team share — “The Client Success Metrics That Will Matter in 2022“.

John Jantsch from Duct Tape Marketing talks with Dan Gingiss from The Experience Maker about — “How to Create Remarkable Experiences for Your Customers” [Podcast].

On the Success League’s blog, Chad Horenfeldt, Head of CS at Kustomer, reveals — “The Real Secret to Scaling Customer Success: Customer Success Operations“.

Consultant at Growth Molecules, Sabina Pons, looks at the importance of Customer Success in — “How to Lead Lasting Transformational Change in SaaS“.

Yikes! The VentureBeat team share a report revealing only — “14% Of Decision-Makers Feel All SaaS Subscriptions Benefit Their Business“.

UPCOMING EVENTS

CSN Masterclass / November 1st @ 10.30AM BST
Coaching Strategies to Accelerate your Career. Learn More

The Practical CSM Network / November 2nd @ 12 Noon ET
Phase 6: Value Realization & Engagement Evaluation. Learn More

CuSP: A Customer Success Community / November 10th @ 5PM CDT
Customer Success in a Virtual World. Learn More

Chief Product Officer Summit / November 11th
Event focusing on the challenges faced by those in product leadership roles. Learn More


Never Miss an Issue

Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.

    Akita is Customer Success Management software that will help your business retain its customers and grow revenue.

    Request a Demo