Customer Success Roundup for the 2nd April 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Global Customer Engagement Manager at Wrike, Artem Gurnov outlines
  • “7 Scenarios New CSMs May Fear and How To Handle Them“.
• Customer Experience Consultant Colin Shaw details
  • “5 Rules for Making Customers Feel ‘Cared For’ and ‘Valued’“.
• Co-Founder of WPForms, Jared Atchison addresses
  • “How to Reduce Customer Churn in 2021 (4 Tips)“.
• CEO at Cudy Technologies, Alexander Lim lists
  • “The 5 Steps to Develop a Customer Success Strategy“.
• Group Manager of Content Marketing at Zendesk, Tara Ramroop shares a guide to
  • “Customer Feedback: Get It, Organize It, and Make It Work for You“.
• Barry Devon, Co-Founder of Akita, myth busts the ubiquitous Customer Success mantra
  • “A 5% Increase in Customer Retention Can Increase Company Revenue by 25-95%“.