Customer Success Roundup for the 2nd August 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Wiley‘s VP of Customer Success, Nicole Dingley advises on how best to change a customer’s dedicated contact in
  • “Breaking up Is Hard to Do: Maintaining Customer Trust Amidst Turnover“.
• Encharge‘s CEO Kalo Yankulov publishes a fantastic and exhaustive onboarding aid
  • “The Unrivaled Guide to Onboarding Emails“.
• Diana De Jesus, Customer Support Lead at Hotjar, executes a deep dive into ‘Voice-of-Customer’ in
  • “Customer Feedback Guide: How to Collect Feedback and Use It to Grow Your Business“.
• Webprofit‘s co-founder Sujan Patel discusses onboarding strategies with Aaron Krall in
  • “Saas Onboarding Best Practices with Aaron Krall“.
• Customer Success consultant Brooke Goodbary looks at
  • “What Customer Success Managers Can Learn from The Challenger Customer“.
• The team from NPS vendor Retently list
  • “8 Practical Customer Feedback Workflow Automation Ideas“.