Customer Success Roundup for the 2nd July 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• The Userpilot team go in-depth with
  • “Churn Surveys — What Are They and How to Use Them to Reduce Your SaaS Churn“.
• Jan Young, Senior Customer Success Consultant with The Success League, shares
  • “Three Strategies for a Best-In-Class CSM Onboarding“.
• Jane Courtnell of Process Street looks at Customer Success value in terms of growth rather than risk mitigation in
  • “There’s a New Way CS Leaders Should Measure Value Generated“.
• Manager of Global Customer Engagement at Wrike, Artem Gurnov, expands on
  • “5 Components of a Successful Account Review“.
• Growth Manager at Heja, Andreas Quensel, looks at
  • “The Inverted Way To Prevent Churn“.
• Zendesk’s Ashley Ravid outlines
  • “5 Ways to Cultivate Loyal Customers Through Social Media“.