Customer Success Roundup for the 2nd July 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

The Userpilot team go in-depth with — “Churn Surveys — What Are They and How to Use Them to Reduce Your SaaS Churn“.

Jan Young, Senior Customer Success Consultant with The Success League, shares “Three Strategies for a Best-In-Class CSM Onboarding“.

Jane Courtnell of Process Street looks at Customer Success value in terms of growth rather than risk mitigation in — “There’s a New Way CS Leaders Should Measure Value Generated“.

Manager of Global Customer Engagement at Wrike, Artem Gurnov, expands on — “5 Components of a Successful Account Review“.

Growth Manager at Heja, Andreas Quensel, looks at “The Inverted Way To Prevent Churn“.

Zendesk’s Ashley Ravid outlines “5 Ways to Cultivate Loyal Customers Through Social Media“.

Get Started with Akita

Akita is easy to use, but if you need help, our team is here to make your life easer. That’s why our our customers give us industry-leading satisfaction ratings