Customer Success Roundup for the 2nd November 2018

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Donna Kelly of BombBomb explains why your new recruits belong in the CS department in
  • “Career Progression with Customer Success: Why All Your Employees Should Start Here“.
• CSM at Intercom, Aron Schwartz details how Customer Success slots into the organization and lists his 3 tips for cultivating Customer Success in
  • “How to Balance Customer Success and Revenue in Sales“.
• Writing for The Success League, Customer Success coach Amin Akbarpour publishes his account planning guide to help CSMs get organized for 2019
  • “So, You’re Saying There’s A Chance! Account Planning for Customer Success“.
• Chris Newton of Influitive sees a ton of potential in your very best customers, detailing his
  • “6 Powerful Tactics For Nurturing Your Customer Advocates“
  • “5 Ways to Mobilize Your Advocates to Boost Your Customer Success Function“.
• Customer Success Manager at Freshworks Inc. Rithik Chandran touches on the topic of buyer’s remorse in SaaS and how to combat it in
  • “Role of Customer Success in Controlling Post Purchase Dissonance“.
• Netigate offers a quick behind-the-scenes look at their Customer Success team and processes in
  • “Going the Extra Mile in Customer Service“.
• Here’s one to pass to your Product team. Louis Grenier of Hotjar interviews Doodle’s Chief Product Officer, Jack Berglund discussing their practice of acting on user feedback–and fast–in
  • “Lean Ux in Action: How Doodle Constantly Improves Its Product for 250m Users“.