Customer Success Roundup for the 30th April 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• GoodTime.io’s VP of Customer Success, Lauren Costella, looks at
  • “4 Ways to Optimize Your CS Interviewing Engine“.
• Manager, Customer Engagement Global at Wrike, Artem Gurnov, details
  • “The 3 Indicators of a Successful Client Call“.
• Product and Growth Manager at Cryptio.io, Aditya Khanduri, shares
  • “Understanding, Measuring and Improving Time To Value (TTV)“.
• Yahoo!Finance interview Tom Ronen, Head of Customer Success at monday.com, in
  • “How This Customer Success Leader Uses Smart Segmentation to Keep 110k Teams Humming“.
• Vice President, Channel Sales & Partner Success at Invisus, Todd Williams, argues that unless you are totally committed you should
  • “Eliminate your Customer Success Teams“.
• Katheriin Liibert, Head of Marketing at Outfunnel, delves into the
  • “Essentials of Customer Churn and Retention“.