Issue 326

Customer Success Roundup for the 30th April 2021

Apr. 30th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.’s VP of Customer Success, Lauren Costella, looks at “4 Ways to Optimize Your CS Interviewing Engine“.

Manager, Customer Engagement Global at Wrike, Artem Gurnov, details “The 3 Indicators of a Successful Client Call“.

Product and Growth Manager at, Aditya Khanduri, shares — “Understanding, Measuring and Improving Time To Value (TTV)“.

Yahoo!Finance interview Tom Ronen, Head of Customer Success at, in — “How This Customer Success Leader Uses Smart Segmentation to Keep 110k Teams Humming“.

Vice President, Channel Sales & Partner Success at Invisus, Todd Williams, argues that unless you are totally committed you should — “Eliminate your Customer Success Teams“.

Katheriin Liibert, Head of Marketing at Outfunnel, delves into the “Essentials of Customer Churn and Retention“.

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