Customer Success Roundup for the 30th August 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Emilia D’Anzica, Partner at Winning By Design, highlights the role of
  • “Customer Success as a Profit Center“.
• Zendesk Sell‘s Marketing Director, Josh Bean provides some interesting guidance on
  • “How to Build Customer Relationships That Increase Retention and Revenue“.
• Dominika Szczotka from Piwik PRO outlines some
  • “CS Challenges & What Keeps Us Motivated“.
• Revium‘s Jude Walta discusses
  • “Aligning Your Organization Around Customer Success“.
• Netomi‘s VP of Customer Success, Assaf Barnir explains his
  • “Quick and Cheeky Customer Success Hiring Plan for Founders“.
• CleverTap‘s Lionel Valdellon takes us through
  • “The 4 Pillars of Customer Retention“.
• Customer Success consultant Andreas Knoefel details how to
  • “Leverage Your Champions“.