Customer Success Roundup for the 30th October 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Monday.com’s Cassandra Eddington looks at
  • “Three Strategies for Aligning Your CS and Product Teams“.
• Jerry Maynard, Co-Founder at 360Leaders, explains
  • “Why the Role of VP of Customer Success Has Become a Necessity“.
• The team at Process Street shares
  • “A Super Thread of Customer Success Resources“.
• Marketo’s Rena Gadimova dives into
  • “Customer Happiness | 4 Tips to Measure What Truly Matters“.
• Portag3 Ventures’ Brendan Callaghan investigates
  • “How to Leverage Customer Success to Win Deals, Expand Accounts & Protect Revenue“.
• Consultant Nicholas Zeisler looks at why
  • “Customer Success Is Not CX“.