Issue 326

Customer Success Roundup for the 30th October 2020

Oct. 30th, 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.’s Cassandra Eddington looks at “Three Strategies for Aligning Your CS and Product Teams“.

Jerry Maynard, Co-Founder at 360Leaders, explains “Why the Role of VP of Customer Success Has Become a Necessity“.

The team at Process Street shares “A Super Thread of Customer Success Resources“.

Marketo’s Rena Gadimova dives into “Customer Happiness | 4 Tips to Measure What Truly Matters“.

Portag3 Ventures’ Brendan Callaghan investigates “How to Leverage Customer Success to Win Deals, Expand Accounts & Protect Revenue“.

Consultant Nicholas Zeisler looks at why “Customer Success Is Not CX“.

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