Customer Success Roundup for the 31st January 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CTO at, Paul English discusses internal Voice of the Customer meetings in “I Hate Every Meeting Except This One“.

The team at Userpilot analyzed the onboarding flows of over 1000 SaaS tools and share the results in “The 2020 State of SaaS Product Onboarding“.

Bain Partner, Rob Markey takes a detailed look at customer loyalty in “Are You Undervaluing Your Customers?“.

Writing on the AgileCRM blog, Megan Bowman outlines “How to Get Top Quality Customer Feedback“.

VP of Customer Success at, Lauren Costella provides “3 Tips for Balancing Firefighting & Strategic Planning for Customer Success“.

Appcues’ Katryna Balboni lists “The 7 SaaS Growth Metrics That Really Matter“.

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