Customer Success Roundup for the 31st January 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CTO at Lola.com, Paul English discusses internal Voice of the Customer meetings in
  • “I Hate Every Meeting Except This One“.
• The team at Userpilot analyzed the onboarding flows of over 1000 SaaS tools and share the results in
  • “The 2020 State of SaaS Product Onboarding“.
• Bain Partner, Rob Markey takes a detailed look at customer loyalty in
  • “Are You Undervaluing Your Customers?“.
• Writing on the AgileCRM blog, Megan Bowman outlines
  • “How to Get Top Quality Customer Feedback“.
• VP of Customer Success at GoodTime.io, Lauren Costella provides
  • “3 Tips for Balancing Firefighting & Strategic Planning for Customer Success“.
• Appcues’ Katryna Balboni lists
  • “The 7 SaaS Growth Metrics That Really Matter“.