Customer Success Roundup for the 31st July 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Parlor’s Casey Paxton dives into the
  • “Top 15 SaaS Customer Success Metrics to Track in 2020 (According to the Experts)“.
• Zenhub’s Laura Corwin describes
  • “My Transition Into Product Management From Customer Success“.
• Nikoleta Vajdova from LiveAgent goes in-depth with
  • “Churn Rate 101: What Is It, How It Is Calculated, and How to Reduce It“.
• Nicereply’s Mercer Smith-Looper outlines
  • “10 Tips to Improve Your Feature Request Responses“.
• Q°emotion’s Sébastien Baudet lists
  • “7 Tips to Improve Your Customer Retention!“.
• Over on the Vero blog, Stephanie Knapp looks at
  • “Retention Marketing Strategies That Boost Revenue“.