Customer Success Roundup for the 31st May 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Khadeeja Safdar and Inti Pacheco sparked lots of debate around NPS (Net Promoter Score) this week with their Wall Street Journal article
  • “The Dubious Management Fad Sweeping Corporate America“.
• Bain & Company‘s Fred Reichheld (the man who developed the Net Promoter System) addressed the WSJ article in his LinkedIn post
  • “The Dubious Argument Against NPS“.
• Over on The Customer Experience Podcast, CX author Joey Coleman tells BombBomb‘s Ethan Beute
  • “You Have 100 Days to Create or Lose a Lifelong Customer“.
• Customer Success consultant Brooke Goodbary shares some fascinating CS metrics this week (including median salaries) in
  • “Customer Success Trends by the Numbers“.
• Greg Arthur from AgileCRM outlines some strategies for
  • “Leveraging a Knowledge Base to Boost Customer Success“.