Customer Success Roundup for the 3rd April 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Groove’s Melissa Rosen details how
  • “This Easy Customer Retention Strategy Increased Our Annual Subscribers by 10%“.
• Managing Partner at SPMG, Mike Doonan explains
  • “How to Identify the Best Customer Success Leader for Your Business“.
• Customer Success Consultant, Brooke Goodbary discusses
  • “Adding a Human Touch to Product Onboarding With Customer Success“.
• Slack’s Associate Editor, Hairol Ma presents a webinar recording covering
  • “4 Tips for Delivering Genuine Customer Success in a Virtual World“.
• Bevy’s David Spinks shares his thoughts in First Round Review’s article,
  • “Don’t Just Throw Together a Webinar — the Virtual Events Crash Course You Need“.
• Baremetrics’ Dominique Jackson dives into
  • “Churn Analysis: A 3-Step Guide to Analyzing Your Churn“.