Issue 326

Customer Success Roundup for the 3rd December 2021

Dec. 3rd, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Dave Jackson, Founder and CEO of TheCustomer.Co, summarises his CS philosophy in — “The 7 principles of Customer Success“.

The team at ServiceSource explain “How to Generate a Treasure Trove of Insights from Your Voice of the Customer (VOC) Program“.

The Appcues content team detail — “How to Collect and Use Product Feedback to Build Better Customer Experiences“.

SaaStr’s Jason Lemkin asks (and answers) — “Should Your Success Team Be Growing Even Faster Than Your Sales Team? Maybe“.

Gongos CEO, Camille Nicita, outlines “Five Steps To Inspiring A Customer-Committed Employee Base“.


The Practical CSM Framework / December 7th @ 4PM BST
Phase 7: Engagament Evaluation. Learn More

The Big Unveil: The State of Customer Onboarding 2022 / December 7th @ 10AM PT
Rocketlane with special guest, customer onboarding expert, Donna Weber. Learn More

Mastering Storytelling for Customer Success / December 7th @ 6PM CET
Customer success professionals learn to use the fine art and subtle science of storytelling to better connect with their audience. Learn More

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