Customer Success Roundup for the 3rd December 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Dave Jackson, Founder and CEO of TheCustomer.Co, summarises his CS philosophy in
  • “The 7 principles of Customer Success“.
• The team at ServiceSource explain
  • “How to Generate a Treasure Trove of Insights from Your Voice of the Customer (VOC) Program“.
• The Appcues content team detail
  • “How to Collect and Use Product Feedback to Build Better Customer Experiences“.
• SaaStr’s Jason Lemkin asks (and answers)
  • “Should Your Success Team Be Growing Even Faster Than Your Sales Team? Maybe“.
• Gongos CEO, Camille Nicita, outlines
  • “Five Steps To Inspiring A Customer-Committed Employee Base“.

UPCOMING EVENTS

• The Practical CSM Framework / December 7th @ 4 PM BST
  • Phase 7: Engagament Evaluation. Learn More
• The Big Unveil: The State of Customer Onboarding 2022 / December 7th @ 10 AM PT
  • Rocketlane with special guest, customer onboarding expert, Donna Weber. Learn More
• Mastering Storytelling for Customer Success / December 7th @ 6 PM CET
  • Customer success professionals learn to use the fine art and subtle science of storytelling to better connect with their audience. Learn More