Customer Success Roundup for the 3rd January 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• SaaS coach Dan Martell outlines
  • “5 Practices Of A Great Customer Success Manager“.
• Over on the Drift blog, Adrienne Barnes discusses
  • “The Power Of The Feedback Loop: How To Stay In Constant Communication With Your Customers So You Can Increase Sales“.
• Entrepreneur contributor John Boitnott lists
  • “5 Strategies to Keep Your Customers Long-Term in 2020“.
• RTL’s Rashid Kazmi looks at
  • “Unlocking Behavioural Secrets to Overcome Churn Extremes“.
• Process Street’s Jane Courtnell goes deep on a key Customer Success metric in
  • “Average Revenue Per Daily Active User (ARPDAU): What It Is and How It Can Increase Your Revenue“.
• SaaStr founder Jason Lemkin describes
  • “How To Keep Your Customers For a Decade. Or Longer.“.