Customer Success Roundup for the 3rd July 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• SuccessHACKER CEO, Todd Eby looks at
  • “Creating a Continuous Learning Culture on Your Customer Success Team“.
• SaaS blogger Matt Duczeminski details how to
  • “Keep Churn to the Bare Minimum Using Lifecycle Marketing“.
• Steve Offsey from Pontillist explains in-depth
  • “What is Customer Journey Management?“.
• Adda247’s Ragini Vaid describes how to
  • “Set up Automated User Onboarding Journey for Your Product’s Growth“.
• Wrike’s Artem Gurnov outlines
  • “Yet Another 5 Assumptions Made by CSMs That Turned Out to Be Wrong“.
• Consultant Dave Kellogg covers
  • “Why You Should Eliminate the Title “Implementation Consultant” From Your Startup“.