Customer Success Roundup for the 3rd May 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Thematic‘s Alyona Medelyan shares some really useful retention resources in
  • “How To Perform Churn Analysis – [Free Guide & Templates]“.
• Jeremy Gillespie from The Success League tackles a common bugbear for CSMs in
  • “4 Ways To Prevent Sales From Overselling“.
• Community Coordinator at UserIQ, Kelsey Glass asks some Customer Success industry experts
  • “What Makes a Great Customer Success Leader“?
• Colin Shaw from Beyond Philosopy discusses
  • “What Customer Emotions Drive the Most Value” [Podcast].
• Yaakov Karda, Co-founder of Chatra.io, outlines
  • “Five Powerful Ways That Live Chat Helps You Win Loyal Customers“.
• On the SuccessCOACHING blog, Robyn Petrik outlines
  • “5 Books Every Customer Success Manager Should Read“.