Customer Success Roundup for the 3rd September 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Co founder of Rocketlane, Srikrishnan Ganesan, looks at customizing your onboarding process in — “One Size Fits None: The Importance Of Adaptive Onboarding“.

Head of Customer Success-US at Searchmetrics, Shari Srebnick, details — “3 Strategies for Conducting Customer Exit Interviews“.

Builtin’s Adam Thomas asks (and answers) — “What Do You Do When Product and Customer Success Won’t Play Nice Together?“.

Elliot Turner, CEO at Hyperia, looks at “How To Build A Great Customer Success Machine“.

Data Scientist at Vigo, Kliment Merzlyakov, takes a deep, technical look at — “3 Ways to Predict Your Customer Is About to Churn“.

Global Customer Engagement Manager at Citrix, Artem Gurnov, shares — “7 Tips for Customer Success Managers Handling a Large Book of Business“.


  • Women in SaaS Summit / September 8th
    • Empowering Female Voices in SaaS. Explore, Celebrate, and Learn. Learn More
  • Customer Success Network — Mentorloop / September 14th @ 8 AM BST
    • What is mentoring and why do you need to be in a mentoring relationship? Learn More
  • Chicago Customer Success — September Meet Up / September 23rd @ 8 AM CDT
    • Best practices and networking with Buildout, a commercial real estate SaaS company. Learn More
  • CSN Breakfast / September 23rd @ 10 AM CEST
    • How to lead effectively in your first management role? Learn More
  • Chief Revenue Officer Summit / September 29th
    • Driving the Revenue Leadership Revolution. Learn More
  • Digital CSN Cafe Manchester / September 30th @ 8.30 AM BST
    • For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry in the morning virtually over a cuppa. Learn More

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