Customer Success Roundup for the 4th December 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Chargebee’s Nupura Ughade delivers
  • “A Complete Guide to Analyzing and Reducing Customer Churn“.
• The team at Inside Selling  discuss what to do with your NPS survey results in
  • “You Got Promoters After Your NPS: What Next?“.
• FieldCircle’s Avee Mittal outlines
  • “7 Customer Experience Strategies to Reduce Churn Rate“.
• Travis Todd, CEO of SaaSync, shares
  • “A Simplified Method for Forecasting MRR Growth“.
• Priscila Correia from Helppier goes deep with
  • “Net Promoter Score: How To Pimp Your NPS Survey Like a Boss“.
• Feedzai’s Henrique Ferrer walks us through
  • “The Experiences of Product Software Engineers in Customer Success“.