Issue 326

Customer Success Roundup for the 4th January 2019

Jan. 4th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Bill Cushard is joined by Dave Derington, Director of User Enablement at Azuqua, and Adam Avramescu, Head of Customer Education and Training at Checkr, on the latest episode of Helping Sells Radio — “Customer Education is a Pillar of Customer Success” [Podcast].

Todd Eby of SuccessCOACHING looks to his crystal ball (and a group of Customer Success executives) to build his list of the “Top 10 Customer Success Predictions for 2019“.

Strategic Customer Success Manager at Rainforest QA, Celia Wong describes the challenges of moving from a career in Retail Management and provides tips for would-be CSMs “How I Made My Pivot into Customer Success“.

Entrepreneur and Author, Rick Adams shares an excerpt from his upcoming book Practical Customer Success Management — “Why Has Customer Success Management Become so Important?“.

Host of the Grow North Podcast, Ross Menghini interviews Julie Hogan, VP Customer Success at Drift, discussing the importance of authenticity and how to be “Customer Centric in a High Growth Environment” [Podcast].

Writing for The Success League, Ashley Hall of ProsperWorks details how she approached year-end and began “Preparing for a New Year“.

CEO of Sales Benchmark Index, Matt Sharrers chats with Dave Moore, SVP of Sales for Businessolver, about his view of Customer Success as helping customers to see around corners in “Resolving the Customer Success Tension” [Video].

Sara Staffaroni of GetFeedback outlines ways to “Write the Perfect Customer Thank you Email“.

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