Customer Success Roundup for the 4th June 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Customer Success Director with Salesforce, Brett Matthews, details
  • “10 Lessons from 10 years in Customer Success“.
• Mathew Patterson, Customer Evangelist at Help Scount explains
  • “How Support Teams Can Improve Customer Retention“.
• CloudApp’s Michael Roberts asked some of the brightest minds in Customer Success
  • “How To Build Long Term Relationships With Your Customers“.
• Chargebee’s Sriya Srinivasan looks at
  • “Recurring Billing Issues: 7 Common Challenges and How to Overcome Them“.
• The team at Helpshift list
  • “3 Ways to Gauge Whether Your Customers Are Truly Happy“.
• Insided’s Remco de Vries chats with Google’s Brian Lafaille about
  • “How to Transition From a High-Touch to a Tech-Touch Strategy” [Recorded Webinar].

UPCOMING EVENTS

• Adoption & Growth with Digital Touch Customer Success / June 8th @ 4 PM – 5 PM PDT
  • Efficient Ways to Support a Low-Touch Service Model at Scale. Learn More
• CSN Cafe Wrocław / June 10th @ 6PM CEST
  • For Customer Success Managers of all levels to meet virtually, discuss challenges over a coffee. Learn More
• Chicago Customer Success — June Meet Up / June 10th @ 8 AM CDT
  • A Quantitative Approach to Customer Success with BigTime Software. Learn More
• The Customer Conference / June 15th & 16th
  • [From $35] Independent Customer Success Conference for Tech Companies. Learn More
• Customer Experience Management Field Guide / June 16th @ 5 PM GMT+1
  • CX Leadership: Discussing Leadership, Influence, Responsibility and Authority. Learn More
• CSN Breakfast/ June 23rd @ 10 AM – 10.45 AM CEST
  • What Do We Want to Achieve with QBRs? Learn More