Customer Success Roundup for the 4th October 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Hugo‘s Darren Chait analyses the tech available to manage your Customer Success goals in
  • “The 2019 Customer Success Technology Market Map“.
• Andy Mahood of Taskfeed announces the results of their latest onboarding survey
  • “Customer Onboarding Benchmark Report ’19 Is Here!“.
• Customer Success consultant, Brooke Goodbary dives into
  • “Using Help Sites to Deliver Customer Success“.
• Harvard Business Review contributors, Thales S. Teixeira and Renato Mendes outline
  • “How to Improve Your Company’s Net Promoter Score“.
• Oleg Yakubenkov from Go Practice goes into detail in
  • “Day N Retention, Rolling Retention, and the Many Facets of the Retention Metric“.
• Profitwell’s Patrick Campbell looks at
  • “Predicting Customer Churn Without Being a Coder“.
• The team at CampaignMonitor describes
  • “12 Follow-Up Emails That You Should Be Sending“.