Customer Success Roundup for the 4th September 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Kustomer’s Chad Horenfeldt asks,
  • “Does Your Customer Success Team Understand It’s What?“.
• CS Consultant Brooke Goodbary looks at
  • “Ways Customer Success Should Influence Marketing“.
• The team at YesInsights goes into real depth in
  • “The Ultimate Guide to User Feedback Surveys“.
• SaaS luminary Dave Kellogg shares his SaaStr 2020 presentation
  • “Churn is Dead, Long Live Net Dollar Retention!“.
• Head of Growth at Baremetrics, Corey Haines describes how to
  • “Create an Offboarding Flow that Improves Retention“.
• Zendesk’s Molly Murphy explains
  • “How to Build and Scale Your Customer Onboarding Process“.
• Drift’s CRO Todd Barnett publishes
  • “A Chief Revenue Officer’s Guide to Revenue Growth“.