Customer Success Roundup for the 5th April 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Blake Bartlett, Partner at OpenView Venture Partners, chats to the Head of CS at Dropbox, Lisa Ashcraft, about
  • “How Dropbox Scaled with Customer Success as Their Secret Weapon” [Podcast].
• CleverTap‘s KC Karnes walks us through turning “aha moments” into long-term engagements in
  • “Aha Moment Magic for Your Users to ‘Get It’“.
• Amanda Nielsen of New Breed outlines
  • “How to Use Real-Time Conversations in the Battle Against Churn“.
• The Jason‘s (Jason Noble & Jason Whitehead) discuss how important partnering with customers is in Customer Success
  • “Building Trusted Relationships with Customers” [Podcast].
• Nichole Elizabeth DeMeré and Poornima Vijayashanker talk about breaking down barriers, smashing silos, and getting everyone interacting with customers in
  • “Why Everyone Working on a Product Needs to Be Aware of the Voice of the Customer” [Video].
• Thematic‘s Alyona Medelyan explains how customer feedback loops can eradicate churn in
  • “The Untold Love Story Between Churn and Customer Feedback Loops“.