Issue 326

Customer Success Roundup for the 5th April 2019

Apr. 5th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Blake Bartlett, Partner at OpenView Venture Partners, chats to the Head of CS at Dropbox, Lisa Ashcraft, about “How Dropbox Scaled with Customer Success as Their Secret Weapon” [Podcast].

CleverTap‘s KC Karnes walks us through turning “aha moments” into long-term engagements in “Aha Moment Magic for Your Users to ‘Get It’“.

Amanda Nielsen of New Breed outlines “How to Use Real-Time Conversations in the Battle Against Churn“.

The Jason‘s (Jason Noble & Jason Whitehead) discuss how important partnering with customers is in Customer Success — “Building Trusted Relationships with Customers” [Podcast].

Nichole Elizabeth DeMeré and Poornima Vijayashanker talk about breaking down barriers, smashing silos, and getting everyone interacting with customers in “Why Everyone Working on a Product Needs to Be Aware of the Voice of the Customer” [Video].

Thematic‘s Alyona Medelyan explains how customer feedback loops can eradicate churn in “The Untold Love Story Between Churn and Customer Feedback Loops“.

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