Customer Success Roundup for the 5th February 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Process Street’s Jane Courtnell delves into
  • “Customer Success Operations: How to Build Repeatable Processes to Scale and Grow“.
• Philip Chew, Partner at Global Performance Group, shares
  • “Customer Retention Playbooks 101: Building a Structured Approach to Keeping Customer Happy“.
• CCO of CSM Practice, Irit Eizips chats to Christina Augustine, COO at Bloomreach about
  • “When, Why and How Should You Rebuild Your Customer Success Practice” [Video].
• CEO of The Success League, Kristen Hayer looks at the thorny subject of
  • “Selling as a CSM“.
• Senior Customer Success Manager at Slack, Christine McHone asks
  • “Who Puts Success in Customer Success?“.
• Zuora’s Chief Data Scientist Carl Gold dives deep into
  • “Advanced Feature Engineering Customer Success Metrics” [Video].