Customer Success Roundup for the 5th July 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Customer Success Consultant Rick Adams delivers some useful advice on
  • “Common CSM Traps and Pitfalls“.
• Erika Childers from UserIQ has put together a list of
  • “Customer Success Blogs You Should Be Following“.
• Hotjar‘s Fio Dossetto does a deep dive on
  • “Understanding and Measuring Your Customer Effort Score (CES)“.
• Built To Scale founder Jeremy Gillespie lists and describes the
  • “Top 10 Health Metrics Customer Success Should Be Measuring“.
• As part of their ‘Summer Slump Series’, OpenView‘s Bayley Dietz collates some
  • “Resources to Thrive in Customer Success“.
• OPTIM-EYEZ‘ Sam Hurley outlines
  • “6 Super-Psychological Triggers to Use for Maximum Customer Retention“.
• Conor Bond from WordStream tells us
  • “Why You Need Customer Health Scoring (& How to Do It Right!)“.