Issue 326

Customer Success Roundup for the 5th July 2019

Jul. 5th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Customer Success Consultant Rick Adams delivers some useful advice on “Common CSM Traps and Pitfalls“.

Erika Childers from UserIQ has put together a list of “Customer Success Blogs You Should Be Following“.

Hotjar‘s Fio Dossetto does a deep dive on “Understanding and Measuring Your Customer Effort Score (CES)“.

Built To Scale founder Jeremy Gillespie lists and describes the “Top 10 Health Metrics Customer Success Should Be Measuring“.

As part of their ‘Summer Slump Series’, OpenView‘s Bayley Dietz collates some “Resources to Thrive in Customer Success“.

OPTIM-EYEZSam Hurley outlines “6 Super-Psychological Triggers to Use for Maximum Customer Retention“.

Conor Bond from WordStream tells us “Why You Need Customer Health Scoring (& How to Do It Right!)“.

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