Customer Success Roundup for the 5th June 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• MX Growth’s Clayton Moulynox advises CSMs to
  • “Stop Checking-In With Customers“.
• Bowery Capital chats to Ed Fry, Head of Growth at Paddle, about
  • “Driving Revenue Retention During COVID-19” [Podcast].
• Klear’s Guy Avigdor explains how to
  • “Build Stronger Ties With Excellent Customer Relations“.
• Melissa Rosen from Groove details
  • “9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)“.
• Fluid Group’s Marshall Lemon looks at
  • “How to Ensure a Smooth Sales to Customer Success Handoff“.