Issue 326

Customer Success Roundup for the 6th August 2021

Aug. 6th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

On the Baremetrics blog, Data Analyst Dave Noonan asks (and answers) — “Do Churn-Based LTV Calculations Mislead Us?“.

Aleksandra (Siciarz) Korczynska, Director of Marketing at GetResponse, shares — “5 Customer Retention Practices That Work in 2021“.

SurveySparrow’s Kate William drills into — “7 Survey Errors That Will Ruin Your Data“.

The team at the Sales Enablemant Collective publish their report on — “The Rise of Revenue Enablement“.

Over on the Hubspot blog, Sarah Chambers advises on — “How to Plan the Perfect Customer Visit“.

CloudApp’s Kendall Pennington details her “5 Best Practices For Onboarding New Clients“.


CSN Cafe ANZ / August 17th @ 3PM AEST
For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa. Learn More

Basic Skills for Customer Success Managers / August 17th @ 4PM BST
#8 – Problem Solving in Customer Success. Learn More

Chicago Customer Success – August Meet Up / August 19th @ 7.45AM CDT
In-person event — morning meet-up of best practices and networking. Learn More

CSN Cafe Oxford / August 27th @ 8.30AM BST
An informal monthly catch up for Customer Success Managers of all levels to meet, discuss challenges and drink coffee. Learn More

Women in SaaS Summit / September 8th
Empowering Female Voices in SaaS. Explore, Celebrate, and Learn. Learn More

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