Issue 313
Customer Success Roundup for the 8th April 2022
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
AKITA NEWS AND UPCOMING EVENTS
![](https://mcusercontent.com/f463d039bd1b911a76a7ad8e5/images/5d359828-99de-d7de-11fb-53e8dd773d72.png)
CONTENT FROM THE GLOBAL CUSTOMER SUCCESS COMMUNITY
Founder and Podcaster at ScienceOfCX.com, Stephen Pappas, explains — “How to Create a Customer Success Plan Aligned with a CX Strategy“.
Retently CEO, Grigore Raileanu, delivers an in-depth overview with — “The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks“.
Nicereply’s Simona Benetinová shares — “The Ultimate Guide to Net Promoter Score“.
The team at 2checkout go deep with — “Tested Tactics to Reduce Voluntary Churn and Retain Customer Loyalty“.
On the Zendesk blog, Peter Alig explains — “How Customer Success Operations Improves Customer Service“.
Head of Global Customer Success at Kustomer, Chad Horenfeldt, shares the second in his series — “How to Have Strategic Customer Conversations: Part II“.
UPCOMING CUSTOMER SUCCESS EVENTS WORLDWIDE
Customer Success Café Lyon — en ligne / 12th April @ 12.30PM CEST
Pour que les Customer Success Managers de tous les niveaux se rencontrent, discutent des défis et partagent les meilleures pratiques de l’industrie. Learn More
SaaS Metrics Summit / 27th April
Make smart decisions with data-driven strategies to drive success. Learn More
CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More
The Customer Conference — London / 15th & 16th June
Independent Customer Success event for tech and non-tech companies. Learn More
Never Miss an Issue
Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.