Customer Success Roundup for the 8th January 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CSM at Slack, Corinne Goldberg discusses “The Future of Work for Customer Success“.

Passbase’s Georg Vooglaid walks readers through “Building up Customer Success From Scratch” in his blog series — “Part 1: Setting the Scene” and “Part 2: Measure & Focus“.

Vala Afshar, Chief Digital Evangelist at Salesforce, examines “How to Design Your Business to Deliver Better Customer Outcomes“.

Drift’s Vice President of Sales Operations, Laura Adint outlines “6 Metrics Chief Revenue Officers Care About & How to Impact Them“.

Jared Orr of iDeals shares his overview of last year — “2020: A Year in Review for Customer Success“.