Customer Success Roundup for the 8th March 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• BombBomb‘s Donna Kelly lists some
  • “Customer Success Resources You’re Not Taking Advantage Of, but Should“.
• The team at Feedier have outlined the
  • “Key Customer Satisfaction Metrics and How to Measure Them“.
• Alex Bîtcă from Retently, details
  • “12 Proven Tactics to Increase Your Customer Lifetime Value“.
• VP of Customer Success at UpDater, Chad Horenfeldt, looks at
  • “2 Quarterly Business Review Myths That Customer Success Needs to Abandon“.
• Looking for customer proof? Psychotactic‘s Sean D’Souza provides a useful how-to guide on getting
  • “Testimonials That Don’t Suck: The Complete Guide“.
• Agi Marx from Thematic, lays out her
  • “5 Best Practice Tips for Customer Journey Mapping Surveys“.