Customer Success Roundup for the 8th May 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Sixteen Ventures’ Lincoln Murphy provides a framework (and calculator) for figuring out the amount of CS resources you’ll need in
  • “Customer Success Capacity Planning“.
• Consultant and author Robbie Kellman Baxter shares
  • “10 Ways to Reduce Subscription Churn — Even Now“.
• Writing for the Harvard Business Review, Gene Cornfield of Accenture outlines
  • “The Most Important Metrics You’re Not Tracking (Yet)“.
• Baremetrics’ Dominique Jackson provides you with some ideas and best practices for dealing with involuntary churn in
  • “How to Write Effective Dunning Emails (30+ Examples Included)“.
• Valuize CEO, Ross Fulton explains
  • “How to Create an Ideal Customer Profile to Increase Retention“.
• SuccessHacker’s Tracie Liao discusses what to do if you have
  • “Lost Your Job in Customer Success?“.