Customer Success Roundup for the 8th November 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Over on the Cobloom blog, Emily Smith details
  • “How to Measure Your SaaS Startup’s Customer Success“.
• ProfitWell‘s Patrick Campbell encourages companies to master Customer Success in
  • “Customer Success in SaaS: How to Ensure Customers Stay on Board“.
• Artem Gurnov from Wrike shares
  • “Two Stories About CSMs Turning the Tide When a Customer Was Ready to Leave — Part 2“.
  • Psst—if you missed part one, it’s here.
• Campaign Monitor provides guidance for dealing with unresponsive customers in
  • “16 Tips for Writing an Email People Will Actually Read and Reply To“.
• Survicate‘s Marketing Director George Gavrila describes
  • “How to Use NPS Surveys to Generate Customer Reviews“.
• Appcues‘ Jared DeLuca lists
  • “7 Ways to Bring Inactive Users Back from the Dead“.